Effective 12/9/2022
Telehealth appointments (video visits)
We are excited to announce we are changing telehealth vendors to athenaTelehealth.
The athenaTelehealth experience works on desktop and mobile.
Prior to your visit, you’ll receive an appointment confirmation email and a reminder message via email or text message, depending on your preferred method of contact on file with the practice (so long as you’ve previously consented to such messaging with our office). These messages will include the details of your visit, and the URL to access your telehealth session. The initial confirmation email will also include a link to a to a pre-appointment device check, which gives you the option to test and troubleshoot your device settings any time before your appointment.
In addition, you can access the URL for your telehealth session any time by viewing your appointment details on the Patient Portal.
On the day of your appointment, the medical assistant staff may check you in over the phone 7-10 minutes prior to your appointment time. At that point, if you’re unable to locate the link, you may request that it be resent. You may also call the office to request your link be re-sent.
Sincerely,
Providers and Staff of Valley Medical Associates